AI personalisation in retail is not a new concept, but recent advancements in AI have created new possibilities for how businesses engage with customers across all channels.

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A few years ago, when Microsoft launched its ‘Evergreen’ approach, they were really taking on board the version lag that has plagued companies for many years. It allowed Dynamics 365 to update monthly, so the solutions, including all new functionalities, are automatically kept up to date.

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Understanding “the voice of the customer” for better customer experiences

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Why digital identity is fundamental in personalised e-commerce

When your key business data is centralised, it’s easier to find what you need and efficiency is boosted. That’s why Dynamics 365 Customer Engagement is worth it.

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Why you shouldn’t rush into retail media

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